Privacy Policy

Effective Date: Jan 01, 2025

At Signify Travels India (referred to as "we," "our," or "us"), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("the App"). By using the App, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use our App:

• Personal Information: When you register for an account or book a ride, we may collect your name, email address, phone number, and physical address.

• Location Information: We collect location data to facilitate ride bookings. This includes both approximate and precise location information based on your device's GPS, which helps us match you with nearby drivers.

• Payment Information: To process payments for your bookings, we collect and securely store payment details such as credit/debit card information through third-party payment processors.

• Usage Data: We collect information on how you use the App, including features accessed, pages viewed, and interactions with our services. This data helps us improve user experience and optimize the App.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To facilitate ride bookings and ensure proper functioning of the App.

• Communication: To notify you about your bookings, customer support inquiries, or any issues related to your use of the App.

• Payment Processing: To process payments for your bookings and manage your account.

• Improve Services: To enhance and optimize our services, app functionality, and overall user experience.

• Promotional Communications: If you have opted in, to send you promotional messages and updates about our services, offers, or news.

• Legal Obligations: To comply with applicable laws, regulations, and legal requests, and to protect our legal rights.

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in operating the App or providing services on our behalf, such as payment processors, customer support platforms, or analytics services.

• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, legal process, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

5. Children’s Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

6. Your Rights

Depending on the jurisdiction in which you reside, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to the personal information we hold about you.

• Right to Correct: You may request correction or updating of your personal information.

• Right to Delete: You may request the deletion of your personal information, subject to applicable legal exceptions.

• Withdraw Consent: You may withdraw your consent for the processing of your personal information at any time, where applicable.

To exercise these rights, please contact us using the contact details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by posting the updated policy on the App or our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@signifytravel.com

• Phone: +91 9370054182